What is Sensate’s Returns Policy?
If, within 40 days of receipt of your item(s), you are dissatisfied with your purchase, you may return any Sensate unit for a full refund of the merchandise value and tax.
Return shipping charges are the responsibility of the customer with exception. Sensate will pay the costs of return if:
(a) if the products are faulty or misdescribed;
(b) if you are ending the contract because we have told you of an upcoming change to the product usability.
Sensate Warranty Information
We provide a limited warranty for a period of 12 months from delivery, the Products shall be free from material defects and conform in all material respects with their Product Description as described in the Sensate website.
OUR RESPONSIBILITY FOR DEFECTIVE PRODUCTS IS LIMITED TO REPAIR OR REPLACEMENT.
Receive/Ship: Upon qualification of your product return request under warranty and outside the 40-day return period, Sensate will email you a prepaid label and shipping instructions to facilitate the return of the defective unit. After receipt of the defective unit at our returns facility, Sensate will ship a replacement at no cost to you. Incomplete or no returns may void the warranty process.
Advanced Exchange: For all qualified replacement requests, Sensate will immediately send a replacement unit at no cost to you. A pre-authorization hold will be placed on your credit card for the value of the unit(s) being replaced. Your credit card information will be collected and stored safely and securely. Upon receipt of your return using the return label link in your order confirmation email, Sensate will release the credit card information and no charges will be applied. Incomplete or no returns will be subject to credit card charges.
What is a qualified replacement request?
Any unit that is not working in accordance with product specifications per the Sensate User Guide.
How do I return my Sensate unit?
Please contact our Customer Happiness team on [email protected] to obtain a Return Merchandise Authorization (RMA) number and return instructions.
How do I return a gift?
Please contact the Customer Happiness team on [email protected].
How long will it take to process my refund?
Refunds will be issued within 7-10 business days, after we receive and inspect your returned merchandise. Depending upon your credit card company, it may take additional time for the refund to post to your account.
Sensate may, at its sole discretion, refuse or cancel any order and limit order quantity. Sensate may also require additional qualifying information prior to accepting or processing any order. Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify the acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. Sensate reserves the right at any time after receiving your order to accept or decline your order for any reason. If Sensate cancels an order after you have already been billed, Sensate will refund the billed amount.
Shipping & Delivery
Since the actual delivery of your order can be impacted by many events beyond Sensate’s control once it leaves our facilities, we cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.
As Sensate takes care of the dispatch of the products you purchase on the website, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact our Customer Happiness team [email protected] to resolve.
In response to COVID-19, our delivery partners are offering no-contact delivery in your area. Drivers may ask for verbal confirmation of receipt from a safe distance to satisfy the signature requirement, or may leave shipments at your door with no signature required.
Sensate may, in its sole discretion, refuse or cancel any order and limit order quantity. Sensate may also require additional qualifying information prior to accepting or processing any order. Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. Sensate and BioSelf Technology Ltd., reserves the right at any time after receiving your order to accept or decline your order for any reason. If Sensate cancels an order after you have already been billed, Sensate will refund the billed amount.
Sensate sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.
Product Availability and Limitations
Given the popularity and/or supply constraints of some of the Sensate units, Sensate may have to limit the number of products available for purchase. Sensate reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Sensate confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Sensate will cancel the order and refund your purchase price in full.